Terms and Conditions

These "Terms of Use" are basically the rules for using our website. They're pretty important. If you have any questions, please refer to the full policy for complete details.

This is just a quick summary:

Who Can Use Our Site: You need to be 18 or older and live in the U.S.

Your Account: Keep your account info accurate and your password safe! You're responsible for what happens on your account.

Emails & Texts: If you give us your info, we'll send you updates (like order info). You can always opt out of marketing emails or texts.

Our Content: Everything on our site (text, logos, etc.) belongs to us or our partners. You can use it for personal reasons, but please don't try to sell it, change it, or mess with our site.

What You Post: If you leave reviews or comments, you're responsible for them. We can use what you post for our business, and we might remove anything inappropriate.

Products & Prices: We try to be super accurate with product descriptions and pricing, but things can change. We can also limit quantities or stop selling products if needed.

The Legal Stuff (Please Read the Full Policy!): Our site is provided "as is," meaning we don't make big guarantees about it working perfectly all the time. If there's a serious disagreement, you agree to resolve it through individual arbitration (not a big lawsuit or class action).

Questions? Just reach out to us!

Be sure to refer to the full policy below for complete details, since this is just a quick summary!

Last Updated: July 22, 2025

1. Acceptance of Terms.

These Website Terms of Use (“Terms”) govern your access to and use of the websites and related services operated by or on behalf of Aurora Probiotics LLC (“Aurora,” “we,” or “us”). These Terms are important and impact your legal rights, so please read them carefully. Please note that Section 15 contains a mandatory arbitration provision. This provision requires the use of arbitration on an individual basis to resolve disputes and limits the remedies available to you in the event of certain disagreements.

By accessing or using [https://www.aurora-probiotics.com/] and our related websites, services, applications, and tools (collectively, the “Aurora Services”), you agree to be bound by these Terms and all documents incorporated by reference. These include our Privacy Policy, Pre-Sale & Shipping Policy, Return Policy & Money-Back Guarantee, and any specific Loyalty Program Terms.

To use the Aurora Services, you must be 18 years of age or older and reside in the United States or its territories. By accepting these Terms, you confirm you have the legal authority to do so. If you’re accepting these Terms on behalf of another person or entity, you confirm you have the legal authority to bind them to these Terms, and that they agree to be responsible to us if you or they violate these Terms. If you don't agree with every provision in these Terms, please do not access or use the Aurora Services.

2. User Registration and Account Security.

You might need to provide certain information to access specific areas, features, or to place orders through the Aurora Services. Each registration is for a single user only.

You agree to:

(a) Provide accurate, current, and complete information when you register and set up your account.

(b) Promptly maintain and update your account information to keep it accurate, current, and complete.

(c) Maintain the security and confidentiality of your account password. You also accept all risks associated with unauthorized access to your account and the information you provide us.

(d) Be responsible for the actions or omissions of any third party who accesses the Aurora Services on your behalf or using your account credentials, regardless of whether you authorized that access.

(e) Immediately notify us if you discover or suspect any security breach related to the Aurora Services or your account.

Providing false, inaccurate, outdated, or incomplete information may lead to the suspension or termination of your access to the Aurora Services.

3. Electronic Communications.

By providing your email address and/or phone number to Aurora, you consent to receive electronic communications from us. These communications include transactional emails related to your orders, your account, or customer service inquiries. You can opt out of promotional marketing emails at any time by following the unsubscribe instructions included in those emails.

Aurora may also offer an SMS Messaging Program for promotional marketing and transactional alerts. Message frequency varies, and standard message and data rates may apply. You can opt out of SMS messages at any time by replying "STOP" to any message you receive from us.

4. Your Right to Access and Use the Aurora Services and Content.

Unless stated otherwise, the Aurora Services and all related content—including our trademarks, logos, designs, text, graphics, pictures, information, data, software, sound files, other files, and their selection and arrangement (collectively, “Content”)—are owned by Aurora or its licensors. They are protected by U.S. and international copyright, trademark, patent, and other intellectual property laws.

As long as you comply with these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable right to access, view, and use the Aurora Services and Content for your personal, non-commercial use only. All rights not expressly granted to you remain reserved by Aurora and its licensors.

You agree that you will not:

(a) Sell, resell, or otherwise use the Aurora Services or Content for commercial purposes.

(b) Modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the Aurora Services or Content, or create new works based on them.

(d) Download (other than standard page caching) or store any portion of the Aurora Services or Content, unless we expressly permit it.

(e) Interfere with or disrupt the integrity or performance of the Aurora Services or the data they contain.

(f) Attempt to gain unauthorized access to the Aurora Services or their related systems or networks.

(g) Engage in any fraudulent activity or any other activity that violates these Terms or any applicable law.

(h) Use the Aurora Services or Content for any unlawful or unauthorized purpose.

Any unauthorized use of the Aurora Services or Content immediately terminates the rights granted to you here and may violate applicable laws, including copyright laws, trademark laws, and communication regulations and statutes.

5. Trademarks.

The Aurora Probiotics name, the Aurora logo, and any Aurora product or service names, designs, page headers, custom graphics, button icons, scripts, and other proprietary marks appearing on the Aurora Services are trademarks, service marks, or trade dress of Aurora Probiotics LLC or our licensors. You may not use them, in whole or in part, without our prior written permission or the permission of the applicable trademark holder.

6. Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information. Please review our Privacy Policy carefully by clicking [LINK TO BE PROVIDED WHEN READY] to understand our practices. By using the Aurora Services, you acknowledge and agree to the data practices described in our Privacy Policy.

7. User Content The Aurora.

Services may allow you to submit, upload, publish, or otherwise make available content, including but not limited to text, photographs, comments, product reviews, questions, or other materials (“User Content”). You are solely responsible for your User Content and the consequences of submitting and publishing it on the Aurora Services.

By submitting User Content, you grant Aurora a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content in any form, media, or technology, whether now known or developed in the future, for any purpose, including promotional and marketing. You represent and warrant that you own or control all rights in and to your User Content and have the right to grant the licenses provided here.

You agree not to submit User Content that:

(a) Is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent, or otherwise objectionable.

(b) Would constitute, encourage, or provide instructions for a criminal offense, violate the rights of any party, or otherwise create liability or violate any local, state, national, or international law.

(c) May infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary right of any party.

(d) Impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity.

(e) Contains unsolicited promotions, political campaigning, advertising, or solicitations.

(f) Contains private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers, and credit card numbers.

(g) Contains viruses, corrupted data, or other harmful, disruptive, or destructive files.

(h) Is, in Aurora’s sole judgment, objectionable or which restricts or inhibits any other person from using or enjoying the Aurora Services, or which may expose Aurora or its users to any harm or liability of any type.

Aurora takes no responsibility and assumes no liability for any User Content posted, stored, or uploaded by you or any third party, or for any loss or damage to it. Aurora is also not liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography, or profanity you may encounter. While Aurora has no obligation to screen, edit, or monitor any User Content, Aurora reserves the right, at its absolute discretion, to remove, screen, or edit any User Content posted or stored on the Aurora Services at any time and for any reason without notice. You are solely responsible for creating backup copies of and replacing any User Content you post or store on the Aurora Services at your sole cost and expense.

9. Product Descriptions and Availability.

Aurora strives to be as accurate as possible in describing its products. However, Aurora does not guarantee that product descriptions or other content on the Aurora Services are accurate, complete, reliable, current, or error-free. All descriptions, images, and specifications are approximate and provided for your convenience only. If a product offered by Aurora is not as described, your sole remedy is to return it in unused condition, as per our Return Policy.

All products are subject to availability. We reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed an order. The inclusion of any products or services on the Aurora Services does not imply or guarantee that these products or services will be available at all times.

10. Pricing and Payment.

All prices displayed on the Aurora Services are quoted in U.S. Dollars and are valid and effective only in the United States. Prices are subject to change without notice. Applicable taxes, shipping, and handling charges will be added to your order total at checkout.

For pre-sale orders, we will authorize your payment method at the time you place your order, but you will only be charged when your order is fulfilled and shipped. For all other orders, payment will be processed at the time of purchase. You confirm and warrant that you have the legal right to use the payment method(s) you provide.

11. Aurora Rewards Program Terms and Conditions

Aurora Probiotics LLC may offer a customer loyalty program (the "Rewards Program") to reward our valued customers. Your participation in the Rewards Program is subject to these Terms of Use, as well as any additional terms, conditions, rules, or policies applicable to the Rewards Program (the "Program Terms"). These Program Terms are incorporated here by reference and may be updated periodically. By participating in the Rewards Program, you agree to be bound by both these Terms of Use and the Program Terms.

Eligibility: The Rewards Program is open to individuals who are 18 years of age or older and reside in the United States or its territories. Participation may be limited to individuals with a valid Aurora Probiotics customer account.

Enrollment: You can enroll in the Rewards Program by creating an account on our Site.

Earning Rewards: Rewards, points, or benefits ("Rewards") can be earned through qualifying purchases on the Aurora Services or by engaging in other specified activities as determined by Aurora Probiotics LLC (e.g., creating an account, referring friends, leaving product reviews, participating in surveys). The rate at which Rewards are earned, the specific activities that qualify, and any minimum purchase requirements will be detailed in the Program Terms (if separate from these Terms).

Redeeming Rewards: Rewards can be redeemed for discounts on future purchases, exclusive products, or free shipping, as specified by Aurora Probiotics LLC. Redemption values, minimum redemption thresholds, and any specific redemption procedures will be outlined in the Program Terms. Rewards have no cash value, are not transferable, and cannot be redeemed for cash or gift cards.

Rewards Expiration: Rewards may have an expiration date. Details regarding the expiration of Rewards will be specified in the Program Terms. It's your responsibility to monitor your Rewards balance and any applicable expiration dates.

Program Changes and Termination: Aurora Probiotics LLC reserves the right, at its sole discretion, to modify, suspend, or terminate the Rewards Program, or any part of it, at any time without prior notice. This includes, but isn't limited to, changing how Rewards are earned or redeemed, adjusting Reward values, or discontinuing the Program entirely. Any such changes will take effect immediately once posted on the Aurora Services. Aurora Probiotics LLC will not be liable for any loss or damage resulting from any such modification, suspension, or termination.

Account Termination and Forfeiture: If your account with Aurora Probiotics LLC is terminated for any reason, or if you violate these Terms or the Program Terms, any accumulated Rewards may be immediately forfeited. Rewards are also subject to forfeiture if obtained through fraudulent or unauthorized means.

No Transferability: Rewards are personal to you and cannot be sold, transferred, assigned, or otherwise dealt with except as allowed by the Program Terms.

Tax Implications: You are solely responsible for any tax liability that may arise from your participation in the Rewards Program or the redemption of any Rewards.

12. Disclaimer of Warranties

THE AURORA SERVICES AND CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. AURORA PROBIOTICS LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE AURORA SERVICES AND CONTENT, INCLUDING ANY WARRANTIES RELATED TO THE REWARDS PROGRAM. AURORA DOES NOT REPRESENT OR WARRANT THAT THE AURORA SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. WHILE AURORA ATTEMPTS TO MAKE YOUR ACCESS AND USE OF THE AURORA SERVICES SAFE, AURORA CANNOT AND DOES NOT REPRESENT OR WARRANT THAT THE AURORA SERVICES OR OUR SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES FROM ANY DOWNLOADS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS IN SECTIONS 12 AND 13 MAY NOT APPLY TO YOU.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AURORA PROBIOTICS LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND. THIS INCLUDES, BUT IS NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR LOSS OF BUSINESS OPPORTUNITY. THESE DAMAGES MAY ARISE OUT OF OR BE CONNECTED WITH THE USE OF OR INABILITY TO USE THE AURORA SERVICES OR CONTENT, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY A USER ON ANY INFORMATION OBTAINED FROM AURORA. THIS ALSO INCLUDES DAMAGES RESULTING FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO AURORA’S RECORDS, PROGRAMS, OR SERVICES, INCLUDING THE REWARDS PROGRAM. THIS APPLIES REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), STRICT PRODUCT LIABILITY, OR OTHERWISE, EVEN IF AURORA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF AURORA PROBIOTICS LLC, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE, OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY, OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE AURORA SERVICES, INCLUDING THE REWARDS PROGRAM, EXCEED ANY COMPENSATION YOU PAY, IF ANY, TO AURORA FOR ACCESS TO OR USE OF THE AURORA SERVICES.

14. Indemnification You agree to defend, indemnify, and hold harmless Aurora Probiotics LLC, its affiliates, independent contractors, service providers, and consultants, along with their respective directors, officers, employees, and agents. You will protect them from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to:

(a) Your use of the Aurora Services, including your participation in the Rewards Program.

(b) Any User Content you post, upload, use, distribute, store, or otherwise transmit on or through the Aurora Services.

(d) Your violation of any rights of another.

(e) Your conduct in connection with the Aurora Services.

15. Dispute Resolution by Binding Arbitration; Class Action Waiver PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.

Agreement to Arbitrate: Except for small claims disputes where you or Aurora seek to bring an individual action in small claims court, all disputes, claims, and controversies arising out of or relating to these Terms or their breach, termination, enforcement, interpretation, or validity (including the determination of whether a dispute falls under this arbitration agreement, and including any disputes related to the Rewards Program) shall be resolved by binding arbitration. This arbitration will take place in Onondaga County, New York, before one arbitrator. The arbitration will be administered by JAMS according to its Comprehensive Arbitration Rules and Procedures. Any court with jurisdiction may enter judgment on the Award. This clause does not prevent parties from seeking temporary relief from a court of appropriate jurisdiction to support the arbitration.

Waiver of Jury Trial: YOU AND AURORA PROBIOTICS LLC HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. Instead, you and Aurora choose that all claims and disputes (except as specified here) will be resolved by arbitration under this Arbitration Agreement. An arbitrator can award the same damages and relief on an individual basis as a court and must follow these Terms as a court would. However, there is no judge or jury in arbitration, and a court's review of an arbitration award is very limited.

Waiver of Class or Consolidated Actions: ALL CLAIMS AND DISPUTES COVERED BY THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS FROM MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED TOGETHER OR COMBINED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If, however, this waiver of class or consolidated actions is found to be invalid or unenforceable, then neither you nor Aurora is entitled to arbitration; in that case, all claims and disputes will be resolved in a court as outlined in Section 16.

Opt-Out Right: You have the right to opt out of the provisions in this Section 15 requiring binding arbitration. You must send written notice of your decision to opt out to ap@aurora-probiotics.com within 30 days following the date you first agree to these Terms. If you opt out of these arbitration provisions, Aurora will also not be bound by them.

16. Governing Law and Venue .

These Terms and your use of the Aurora Services will be governed by and interpreted in accordance with the laws of the State of New York, without regard to its conflict of law principles. If the arbitration agreement in Section 15 doesn't apply, you agree that any legal action arising from or related to these Terms will be filed only in the state and federal courts located in Onondaga County, New York. You also irrevocably and unconditionally consent to the exclusive jurisdiction of these courts for any suit, action, or proceeding arising from these Terms.

17. Miscellaneous If any part of these Terms is found to be unlawful, void, or for any reason unenforceable, that provision will be considered separate from these Terms and will not affect the validity and enforceability of the remaining provisions. Aurora's failure to waive any provision of these Terms will not be considered a continuing waiver of that provision or any other provision. Aurora’s failure to exercise any right or provision under these Terms does not mean it gives up that right or provision. YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE AURORA SERVICES MUST START WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION OCCURS. OTHERWISE, THAT CAUSE OF ACTION IS PERMANENTLY BARRED.

18. Contact Us If you have any questions about these Terms, please contact us at:

Aurora Probiotics LLC

5024 Worthington Way

Fayetteville, NY 13066

Email: ap@aurora-probiotics.com